Twenty capabilities across service delivery, entitlements, inspections, tenders and archives. The backlog stops being the story.
The assessment a citizen is waiting on.
A services officer assesses each application against the criteria by hand, and the answer takes eleven days because there are four hundred of them.
That is the week ServAI takes off the desk. Not the judgement — the assembling, the chasing, the typing it in a second time.
Citizen and establishment records, request intake, assessment against published criteria, determinations, grievances and appeals.
What somebody is entitled to under a scheme, and the subsidy or benefit granted against it.
Establishment registration, field visits, violation notices, penalty assessment under the article that applies.
Tender notices, bid evaluation against the published criteria with the working shown, award recommendations.
Appropriation lines against programmes, circulars and who they bind.
Retention rules, information requests and what may lawfully be released, service level reporting, workforce nationalisation returns.
Assess the request, or decide it. Decide it, or hear the appeal against it. Score the bids, or pick the winner. Carry out the inspection, or set the fine. These are the separations a public body already runs on — ServAI enforces them in software that knows nothing about government.
Nothing leaves the box unless you connect something that makes it leave. A citizen record is restricted and read-only, every disclosure is logged against the authority for it, and retention rules are declared rather than assumed.
If this Industry Pack is active, ServAI assembles the smallest relevant specialist subset, checks the real customer data/evidence plan, and waits for human approval before activation. Separately subscribed Role Packs may join only when entitled and relevant.
Coordinator plus only specialists whose registered capabilities match the confirmed mission.
Connected source is not assumed; evidence and freshness are checked before activation.