Home / Role Packs / Business Analyst
Data Intelligence · Operations

Business Analyst

Turn a business problem into the question whose answer would change the decision. Say where the evidence does not separate the options. Record what was rejected and who disagreed.

9named analyses
33governed capabilities
9operational responsibilities
1shared Core resolver
Questions this role answers

Choose the role by the work—not by a title alone.

  • What question would actually settle this?
  • What does the evidence say about each option?
  • What should we do, and who disagrees?
  • How long does this actually take, end to end?
  • What does this process actually do, as opposed to what the map says?
  • Did the change deliver what it promised?
  • Is every requirement accounted for, and does anything exist that nobody asked for?
  • Who is affected, and who has not been asked?
  • Is this worth doing, and how wrong can the assumptions be before it is not?
What this role actually does

One responsibility for every named analysis.

The Role Pack contains the method. The canonical profile contains the governed capability boundary. They reference each other without duplicating ServAI Core.

  1. 01

    Frame a problem as a measurable question and state whether the data can answer it.

  2. 02

    Build an evidence table with one row per option and every gap named rather than omitted.

  3. 03

    Prepare recommendations that record what was rejected and any dissent.

  4. 04

    Reconstruct the real process from event logs and compare it against the documented map.

  5. 05

    Report cycle time as a distribution, separating working time from waiting time.

  6. 06

    Measure benefit realisation against the baseline recorded in the original business case.

  7. 07

    Trace requirements to delivered capability in both directions.

  8. 08

    Map option impact onto roles and name who has not been consulted.

  9. 09

    Prepare cost-benefit with the break-even value of each assumption.

Named analytical methods

9 analyses with evidence gates and refusal conditions.

Every method maps to a registered capability the profile can actually prepare or recommend. Repeating a precondition sentence is not evidence.

01business.problem.framing

Problem · Framing

Turn a business problem into the specific measurable question whose answer changes the decision, and say whether the data can answer it.

Evidence gatethe decision that depends on the answer is named
Refusesto proceed where the decision is not named — an analysis with no decision behind it has no success criterion
query.plan4 declared outputsinternal
02business.options.evidence_table

Options · Evidence Table

One row per option, one column per criterion, each cell either evidence with a citation or an explicit gap.

Evidence gatecriteria agreed before the evidence is gathered
Refusesto omit an option because it is hard to measure — it includes it with the gap named
analysis.comparison3 declared outputsconfidential
03business.recommendation.with_dissent

Recommendation · With Dissent

A recommendation with the evidence, what was rejected and why, and any dissent recorded — written into the decision log.

Evidence gatethe evidence table separates the options on at least one criterion
Refusesto recommend where the evidence does not separate the options — it says which question would
briefing.executive4 declared outputsconfidential
04business.process.cycle_time

Process · Cycle Time

Elapsed time per step from the work queue, separating working time from waiting time — the second is usually the answer.

Evidence gatestep transitions timestamped
Refusesto report a mean cycle time without the distribution, because one stuck item moves a mean and not a median
trend.analysis4 declared outputsconfidential
05business.process.mining

Process · Mining

Reconstruct the real process from event logs — every variant path, its frequency and its cycle time — and compare against the documented map.

Evidence gateevents carry a case id that survives the whole process
Refusesto present the most frequent path as the process when it is under half the cases
rootcause.analysis5 declared outputsconfidential
06business.benefit.realisation

Benefit · Realisation

Compare the outcome measure against the baseline stated in the original business case, over the period the case claimed.

Evidence gatea baseline was recorded before the change
Refusesto measure against a baseline reconstructed after the fact
benchmark.analysis5 declared outputsconfidential
07business.requirement.traceability

Requirement · Traceability

Map requirements to delivered capability in both directions, reporting unmet requirements and unrequested capability.

Evidence gaterequirements carry identifiers
Refusesto mark a requirement met without its acceptance criterion being testable
analysis.comparison4 declared outputsinternal
08business.stakeholder.impact_map

Stakeholder · Impact Map

Map each option's effect onto roles from the confirmed org structure, flagging affected roles with no recorded position.

Evidence gatethe org structure is confirmed
Refusesto present a recommendation where an affected role has no recorded position — it names who has not been asked
segmentation.analysis4 declared outputsconfidential
09business.cost_benefit.with_sensitivity

Cost Benefit · With Sensitivity

Net benefit over the stated horizon, with a sensitivity showing the value of each assumption at which the answer flips.

Evidence gateevery benefit traces to a measure that exists today
Refusesto include a benefit that cannot be measured after the fact
scenario.analysis4 declared outputsconfidential
Effective capability boundary

Resolved centrally. Scoped to the approved seat.

The Role Pack cannot grant itself authority. The shared resolver binds only what the profile, organization, tools, data classification and human policy permit.

Can read · 33
  • analysis · assumption
  • analysis · comparison
  • analysis · confidence
  • analysis · export
  • analysis · lineage
  • anomaly · finding
  • benchmark · analysis
  • briefing · executive
+ 25 more governed capabilities
Can prepare · 19
  • analysis · assumption
  • analysis · comparison
  • analysis · confidence
  • analysis · export
  • benchmark · analysis
  • briefing · executive
  • contribution · analysis
  • correlation · analysis
+ 11 more governed capabilities
Can recommend · 13
  • analysis · comparison
  • analysis · confidence
  • benchmark · analysis
  • contribution · analysis
  • correlation · analysis
  • dataquality · assessment
  • driver · analysis
  • insight · finding
+ 5 more governed capabilities
Can request approval for · 3
  • analysis · export
  • briefing · executive
  • report · definition
Fixed boundaries

What this role will not do.

  • Approve own request.
  • Bypass approval.
  • Impersonate a person.
  • Run raw sql supplied in a prompt.
  • Alter a source system.
  • Verify own analysis.
  • Hide query lineage.
  • Recommend when evidence does not separate options.
  • Omit inconvenient option.
  • Present correlation as cause.
  • Erase recorded dissent.
  • Omit option because unmeasurable.
  • Measure benefit against reconstructed baseline.
Connectors

Give this role only the sources its work requires.

Choose from 1,000 named connector routes. Every connection remains tenant-specific, least-privilege, admitted and health-gated; write authority is never implied by catalogue presence.

Business Analyst · Data Intelligence Role Pack

Add specialist depth to an approved seat.

ServAI proposes the exact role manifest. Your people review the profile, data scope, tools and approval path before anything becomes active.

Mission composition

Use this analyst depth across the Industry Packs you actually own.

This is a separately entitled cross-industry Role Pack. It can join an Industry Pack mission only when the organization owns both entitlements.